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Frequently Asked Questions
1. What is Club HUG?
Club HUG is an Amsterdam-based brand that promotes offline connection. We like to bring people together and invite you to join the Club! Find out more about the founders, the initiatives or the streetwear.
2. Where is Club HUG located?
All Club HUG items are sold online in the webshop, accessible worldwide. Our headquarter is located at the Nieuwezijds Voorburgwal 340 in Amsterdam. Feel free to drop by and exchange the Club HUG neck-coupon for a cold drink. Since our headquarter is an office and not a shop, we do not sell clothes from here.
3. Where are Club HUG clothes produced?
We care about quality, fairness and the environment and carefully selected our partners based on these core values. The cotton we use is 100% organic, the heaviest in its kind. All Club HUG items are produced in Portugal, in factories that comply with EU-guidelines on fair and safe labour and that commit to environment-friendly production processes. Want to know more? Feel free to connect with us at [email protected]
4. How do I return a product?
If you are not happy with your purchase, we are happy to help you find the right Club HUG item! In order to succesfully return a product, please follow the steps below:
- Download and fill out the Club HUG return form, without this form we are not able to accept your return.
- Return ordered item(s) in person or by post at the Club HUG office (Nieuwzijds Voorburgwal 340, 1012RX Amsterdam). The item(s) must be clean, not be worn and washed, with the labels attached and in the original package.
- Receive confirmation, by mail or by phone, once item is returned at our office and a new product is dispatched (or money is refunded).
For more information, please read our shipping & returns
5. How do I get a free drink?
If you're in possession of a Club HUG shirt or hoodie, you might stumble upon a small neck-coupon. This is something we added to all our shirts and hoodies. It's a free-drink-coupon you can be validate at our headquarter (Nieuwezijds Voorburgwal 340) or whenever you run into one of the three founders Thijs, Wouter or Joep.
6. More questions?
Connect with us!
Nieuwezijds Voorburgwal 340
1012 RX, Amsterdam